Refund policy

Last updated: 4 October 2026

We want you to love what you buy from Shopfe. If something isn't right, this policy explains how returns, replacements, cancellations and refunds work.

1. 7-Day Easy Returns

You can request a return within 7 days of delivery. To be eligible, the item must be:

Unused and in the same condition you received it
In its original packaging, with all tags, accessories, manuals and freebies
Accompanied by the order number or proof of purchase

2. Damaged, Defective or Wrong Item

If your order arrives damaged, defective, incomplete or different from what you ordered, tell us within 7 days of delivery with clear photos (an unboxing video helps us resolve it faster). We will offer a free replacement or a full refund, and arrange the pickup at no cost to you.

3. Items That Cannot Be Returned

For hygiene and safety reasons, the following can only be returned if they arrive damaged, defective or wrong:

Beauty, skincare, hair-care and personal-care products that have been opened or whose seal is broken (e.g. hair dye, makeup, serums, oils)
Items used, washed, altered or damaged after delivery
Live plants and seeds
Items returned without their original packaging or accessories

4. How to Request a Return

Email us at officialsechno@gmail.com with your order number, the item(s) and the reason for return (add photos for damaged/wrong items).
We will reply within 24–48 hours with the next steps.
Where reverse pickup is available at your pincode, we will book it for you. If it isn't, we will share the return address. For returns that are not due to a damaged, defective or wrong item, we will tell you about any pickup charge before booking it.
Pack the item securely in its original packaging and hand it over at pickup.

5. Refunds

Once the returned item reaches us and passes a quality check, we will approve your refund and notify you.
Prepaid orders (UPI, cards, wallets, net banking): refunded to the original payment method within 5–7 business days of approval.
Cash on Delivery orders: refunded to the bank account or UPI ID you share with us within 5–7 business days of approval.
Your bank may take a few additional days to show the credit.

6. Exchanges

If you want a different size, colour or product, return the original item as above and place a new order.

7. Order Cancellation

You can cancel your order free of charge before it is dispatched by emailing us with your order number. Prepaid orders cancelled before dispatch are refunded in full.
Once an order has been dispatched it cannot be cancelled, but you may return it under this policy after delivery.
We may cancel an order if a product is out of stock, the price was shown incorrectly, or the order appears fraudulent. If you have paid, you will receive a full refund.