Privacy policy

Last updated: 4 October 2026

This Privacy Policy explains how Shopfe (shopfe.com, operated from Alwar, Rajasthan, India) collects, uses and protects your personal information when you visit our website or buy from us. It is written in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By using the website you agree to this policy.

1. Information We Collect

  • Contact and delivery details: name, phone number, email address, billing and shipping address.
  • Order details: products bought, order value, payment method (e.g. COD, UPI, card) and order history.
  • Payment information: online payments are handled by secure payment gateways. We do not see or store your full card details, UPI PIN or banking passwords.
  • Messages: what you send us by email, chat or contact forms.
  • Device and usage data: IP address, browser, device type, pages viewed and similar information collected through cookies.

2. How We Use It

  • To process, confirm, ship and deliver your orders, and to handle returns and refunds
  • To contact you about your order (SMS, email, call or WhatsApp)
  • To provide customer support
  • To prevent fraud and keep the website secure
  • To improve our website and products
  • To send offers and updates, only where you have agreed. You can unsubscribe at any time.
  • To meet legal, tax and accounting requirements

3. Who We Share It With

We do not sell your personal information. We share only what is needed with:

  • Courier and logistics partners, to deliver your order
  • Payment gateways, to process payments and refunds
  • Our product suppliers and fulfilment partners, to pack and ship your order
  • Service providers that run our store, such as Shopify (our e-commerce platform), email/SMS and analytics tools
  • Government or law-enforcement authorities, when required by law

Shopify hosts our store and processes data on our behalf. See the Shopify Privacy Policy to learn more.

4. Cookies

We use cookies to keep your session working, remember your preferences, understand how the website is used and, with your consent where required, show relevant ads. You can block or delete cookies in your browser settings, but some features may not work properly.

5. How Long We Keep It

We keep your information only as long as needed to fulfil orders, provide support, resolve disputes and meet legal and tax obligations. After that, it is deleted or anonymised.

6. Security

We use reasonable security measures, including encrypted (HTTPS) connections and trusted service providers, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your Rights

You can ask to access, correct or delete your personal information, withdraw consent for marketing, or raise a complaint about how we handle your data. Email us at officialsechno@gmail.com. We may need to verify your identity first. Some information may need to be kept for legal reasons.

8. Children

Our website is not meant for children under 18, and we do not knowingly collect their data. If you believe a child has shared information with us, contact us and we will delete it.

9. Changes

We may update this policy from time to time. The latest version will always be on this page.

10. Grievance Officer & Contact

For privacy questions or complaints, contact our Grievance Officer at officialsechno@gmail.com (Shopfe, Alwar, Rajasthan 301001, India). We will respond within the time required by law.